Internal Chat
LaborWise includes a built-in chat system for real-time team communication. Discuss cases, coordinate with representatives, and keep conversations organized — all without leaving the app.
Channels
Channels are shared conversation spaces for your team.
Channel Types
| Type | Description |
|---|---|
| Public | Visible to all users in your organization |
| Private | Only visible to invited members |
Browsing Channels
The chat sidebar shows all channels you have access to:
- Public channels are visible to everyone
- Private channels only appear if you’re a member
Use the search bar at the top to find channels by name.
Creating a Channel
Only Admin users can create channels.
- Click the + button next to “Channels” in the chat sidebar
- Enter a channel name
- Optionally add a description
- Choose Public or Private
- Click Create
You’ll automatically be added as a member of the channel.
Direct Messages
Send private messages to one or more team members.
Starting a DM
- Click the + button next to “Direct Messages” in the chat sidebar
- Search for and select one or more users
- Click Create
If a DM conversation already exists with those participants, you’ll be taken to the existing one.
Group DMs
Select multiple users when creating a DM to start a group conversation.
Sending Messages
Type your message in the input area at the bottom of the chat and press Enter to send.
@Mentions
Mention a team member to get their attention:
- Type
@followed by their name - Select from the dropdown
- The mentioned user will receive a notification
Attachments
Attach files to your messages:
- Click the paperclip icon in the message input
- Select a file to upload
- The file will be attached to your message
Supported file types include documents, images, and other common formats.
Thread Replies
Keep conversations organized by replying in threads.
- Hover over a message
- Click the reply icon
- Type your reply in the thread panel
- Press Enter to send
Thread replies appear in a side panel and don’t clutter the main channel conversation. A reply count badge shows on the original message.
Reactions
React to messages with emoji:
- Hover over a message
- Click the smiley face icon
- Select an emoji
Multiple users can react with the same emoji — the count is displayed on the reaction badge. Click an existing reaction to add or remove your own.
Notifications
You’ll receive notifications when:
- Someone @mentions you in a message
- Someone sends a message in a DM conversation you’re part of
- Someone replies to a thread you’re participating in
Notifications appear in the notification bell in the top navigation bar.